Frequently Asked Questions
Curated Artisan Craftsmanship
We handpick the finest handmade creations, celebrating authenticity and skilled artisans from around the world.
Ethical & Sustainable
Every piece is crafted with care, using eco-friendly materials and fair production practices.
Unique & One-of-a-Kind
No mass production—just handcrafted, original pieces that bring character and meaning to your space.
Frequently Asked Question
We know you might have some questions, so we’ve gathered the most common ones to help you navigate your experience with Res Aureae. From shipping details to returns, payments, and artisan collaborations, we’ve got you covered. If you can’t find the answer you’re looking for, feel free to reach out to us—we’re happy to help!
- General FAQ
What is Res Aureae?
Res Aureae is an online bazaar dedicated to showcasing and supporting artisans worldwide. We curate unique, handmade craftsmanship, bringing authentic and meaningful creations to a global audience.
Where do you ship?
We offer free worldwide shipping to most locations. However, we do not ship to PO Boxes, military or restricted areas, naval ports, or remote regions.
How long does shipping take?
Our standard international shipping takes 1–3 weeks depending on your location. Please note that public holidays and customs processing may cause delays.
Do you accept returns and exchanges?
Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges.
We encourage all customers to review product details carefully and reach out with any questions before placing an order. Our team is here to help ensure you choose the piece that’s perfect for your space.
Can I request a custom or personalized order?
Yes! Many of our artisans offer customization options. Feel free to contact us with your request, and we’ll see what’s possible.
- Order Process
How do I place an order?
Simply browse our collection, select your desired item, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible within 24 hours of placing the order. Contact us as soon as possible for assistance.
How do I know if my order was successfully placed?
Once your order is confirmed, you’ll receive an email confirmation with your order details. If you don’t see it, please check your spam folder or contact us.
When will my order be shipped?
Each Res Aureae sink is handcrafted to order, a process that takes time, care, and precision. Please allow up to 30 days for your piece to be created and prepared for delivery.
What should I do if I receive the wrong or a damaged item?
If your order arrives incorrect or damaged, please contact us immediately with photos of the item, and we’ll arrange a replacement or refund.
