Shipping & Return
Shipping Information
The products are shipped from Romania.
Each Res Aureae sink is handcrafted to order, a process that takes time, care, and precision. Please allow up to 30 days for your piece to be created and prepared for delivery.
Estimated Delivery Time: Up to 30 days from the date of purchase
Shipping Costs: Calculated at checkout based on destination and package size
Shipping Providers: We partner with trusted couriers to ensure safe and secure delivery of every product
Once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges.
We encourage all customers to review product details carefully and reach out with any questions before placing an order. Our team is here to help ensure you choose the piece that’s perfect for your space.
Damaged or Incorrect Items
If your product arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will evaluate and resolve the situation as quickly as possible.
Curated Artisan Craftsmanship
Ethical & Sustainable
